Privacy Policy for Scoopilot

Effective Date: March 22, 2026 · Last Updated: March 22, 2026

Scoopilot ("we," "our," or "us"), a platform owned and operated by Servicd, is committed to protecting the privacy of our business users ("Subscribers") and their end-customers. This Privacy Policy explains how we collect, use, and disclose information through our software and AI voice services.

1. Information We Collect

We collect information necessary to provide automated business operations and AI-driven communication services:

  • Account Information: Name, email, business name, and physical address provided during signup via Base44.
  • Customer Data: Contact details of your customers (name, phone number, address) uploaded to our platform for routing and scheduling.
  • Voice and Audio Data: Audio recordings and transcriptions of calls handled by our AI Voice Agents (powered by Retell).
  • Payment Information: Financial data is processed securely through Stripe. We do not store full credit card numbers on our servers; we only maintain "tokens" and metadata provided by Stripe.

2. How We Use Your Information

We use the collected data to:

  • Provision and manage your Scoopilot subscription.
  • Enable AI Voice Agents to qualify leads and book appointments.
  • Calculate usage-based billing (SMS overages and voice minutes).
  • Optimize service routes and technician scheduling.
  • Improve our AI models (anonymized data only).

3. Data Sharing and Third-Party Services

We do not sell your data. We share information only with essential service providers required to run the platform:

  • Stripe: For payment processing and subscription management.
  • Retell AI: For processing voice interactions and generating call transcripts.
  • Replit: For hosting our application backend and database.
  • Twilio/SMS Providers: For sending service reminders and technician notifications.

4. Data Security and Retention

We implement industry-standard security measures to protect your data.

  • Voice Recordings: Recordings are kept for the duration of your subscription to provide you with call history, unless you request deletion.
  • Encryption: Data in transit is encrypted using SSL/TLS protocols.

5. Your Rights and Choices

As a Subscriber, you may:

  • Access, update, or delete your business data through your Scoopilot dashboard.
  • Request a copy of your stored customer data.
  • Opt-out of specific data processing activities, though this may limit your access to certain AI features.

6. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. We will notify you of significant changes via the email address associated with your account.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Servicd Legal Department
Email: support@servicd.pro